Frequently Asked Questions
How long does it take to prepare my order?
How can I track my order?
Can I make changes to my order after placing it?
Can I cancel my order?
Will multiple items be shipped together?
Are your products ready to hang?
My macramé looks slightly compressed after unpacking. Is this normal?
I did not receive an order confirmation email. What should I do?
Do you offer customization?
Do you ship internationally?
Which shipping carrier do you use?
How long does delivery take?
Can I change my shipping address after placing an order?
How much does shipping cost?
Will I need to pay customs duties or additional fees?
Do you accept returns or exchanges?
What if my order arrives damaged or defective?
How do I report a damaged item?
What happens after I submit a damage claim?
Can I receive a copy of my order confirmation?